Shipping & returns FAQ

The details, made simple.

For anything else, email [email protected].

What does NOON offer?

NOON focuses on jewelry. Our online collection is coming soon; there are currently no products available to purchase.

Where do you ship?

We ship to the United States, Canada, and Australia. Enter your delivery address at checkout to see the available shipping option.

What currency will I pay in?

Product prices and checkout charges are in US dollars (USD) in all three countries. If your card or payment account uses another currency, your provider may apply its own exchange rate and fees.

How much does shipping cost?

Shipping is US$5.99 for orders below US$39.99 and free for orders of US$39.99 or more in the United States, Canada, and Australia. The threshold is based on the merchandise subtotal after discounts and before taxes and shipping.

When will my order be dispatched?

Orders are usually dispatched within 3 days. We will email you when your order is dispatched. For shipping questions, contact [email protected].

Where can I find materials and care details?

Check the description of the item you are considering for its materials and any item-specific care information. If a detail you need is not listed, please contact us before ordering.

Can I return an item?

You can request a change-of-mind return within 30 days of receiving your order. Items must be unused, undamaged, and in their original condition, with their original packaging and tags intact. Contact us before returning anything so we can provide the correct instructions.

Customers cover ordinary return shipping; we cover any required return shipping for incorrect or defective items. Custom or personalized items and items clearly marked as final sale or clearance before purchase are excluded from change-of-mind returns. These exclusions do not affect your statutory rights for faulty, unsafe, or incorrectly described items.

What if my item arrives damaged or incorrect?

Email us with your order number and photos as soon as possible, ideally within 48 hours of receipt, so we can help arrange an appropriate refund or replacement. Contacting us later does not remove your statutory rights. We cover any required return shipping for incorrect or defective items.

When are refunds processed?

After we receive and inspect your return, we will email you with the outcome. Approved refunds are processed to your original payment method within 5–10 business days. Your bank or payment provider may take additional time to post the refund.

Can I exchange an item?

For a change-of-mind exchange, request a return and place a new order for the item you prefer. Contact us first if an item is faulty or incorrect.

Will I pay customs duties or import taxes?

You are responsible for customs duties, import taxes, or clearance fees charged by your destination country unless they were already collected at checkout.

Can I change or cancel my order?

Email us promptly with your order number. We will review your request, but changes or cancellation may no longer be possible once processing or dispatch is underway. Any statutory cancellation right still applies.

Where can I read the full policies?

Read our Shipping Policy and Refund Policy for the complete details. Nothing in this FAQ limits rights or remedies available under applicable consumer law in the United States, Canada, or Australia, including guarantees under the Australian Consumer Law.