Refund policy
Last updated: September 11, 2026
We want you to feel confident ordering from NOON. This policy explains our voluntary 30-day returns and the help available if an item arrives damaged, defective, or incorrect.
30-day returns
You may request a return within 30 days of receiving your order. For a change-of-mind return, items must be unused, undamaged, and in their original condition, with their original packaging and tags intact.
How to request a return
Email [email protected] with your order number and the reason for your return. Please contact us before sending anything back so we can provide the correct return instructions. Our business contact address is not a return destination.
Return shipping
If we sent an incorrect or defective item, we will cover the return shipping costs. For other returns, you are responsible for the return shipping costs. We recommend a tracked service and keeping your proof of postage.
Refunds
Once we receive and inspect your return, we will email you with the outcome. Approved refunds are processed to your original payment method within 5–10 business days. Your bank or payment provider may take additional time to post the refund.
Any refund of delivery charges will be handled in accordance with the reason for the return and applicable consumer law.
Items excluded from change-of-mind returns
- Custom or personalized items.
- Items clearly identified as final sale or clearance before purchase.
- Items that have been used or damaged after receipt, or are missing their original packaging or tags.
These exclusions do not limit your rights if an item is faulty, unsafe, not as described, or otherwise fails to meet a legal guarantee.
Damaged, defective, or incorrect items
Please inspect your order when it arrives and contact [email protected] as soon as possible if there is a problem. If possible, send your order number and photos within 48 hours of receipt to help us investigate quickly. This request does not reduce any statutory deadline or remove your legal rights if you contact us later.
We will help arrange an appropriate refund or replacement and cover any required return shipping for incorrect or defective items.
Exchanges
For a change-of-mind exchange, request a return using the process above and place a new order for the item you prefer. Contact us first if you need help with a faulty or incorrect item.
Your consumer rights
This policy is in addition to rights and remedies available under applicable law in the United States, Canada, and Australia. Nothing in this policy excludes, restricts, or modifies rights that cannot legally be excluded, restricted, or modified.
For Australian customers, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Contact
NOON is operated by MAXMARGIN CORP. For return or refund help, email [email protected].